Privacy Policy

Edgecliff Electrical Services & Air

Last Updated: 20 November 2025

Edgecliff Electrical Services & Air (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a service, or interact with our business.

1. Information We Collect

We may collect personal information when you:

• Submit a quote request or contact form

• Call, email, or message us

• Book a service or make an enquiry

• Use our website or digital services

• Engage with us on social media

Personal Information

This may include:

• Name

• Phone number

• Email address

• Home or business address

• Details about your electrical issue or service request

• Any additional information you choose to provide

Technical & Website Data

We may also automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed and time spent on our site

• Cookies necessary for site performance

2. How We Use Your Information

We use your information to:

• Provide electrical services and respond to enquiries

• Prepare quotes, invoices, and bookings

• Improve our services and customer experience

• Communicate updates, confirmations, or follow-ups

• Maintain business records and comply with Australian law

• Improve website functionality and security

We do not sell, rent, or trade your personal information.

3. Sharing Your Information

We may share your information only when necessary:

• With trusted third-party service providers (e.g., accounting, web hosting, payment processing)

• With electricians or staff involved in delivering your service

• When required by law, regulation, or government authority

All third parties are required to protect your data and use it only for authorised purposes.

4. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve website functionality

• Analyse visitor behaviour

• Enhance user experience

• Maintain security

You can disable cookies via your browser settings, but some features may not work as intended.

5. Data Security

We take data security seriously. Your information is protected through:

• Secure digital storage

• Access controls

• Industry-standard security measures

• Regular monitoring for vulnerabilities

While we take all reasonable steps to safeguard your data, no online transmission is 100% secure.

6. Your Rights

You have the right to:

• Access your personal information

• Request corrections or updates

• Request deletion (where legally permitted)

• Opt out of marketing communications

• Ask how your information is used or stored

For all requests, contact us using the details below.

7. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing any information.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in Australian privacy laws or business practices. The updated version will be posted on our website with the revised date.

9. Contact Us

For questions about this Privacy Policy or to make a request regarding your personal data, contact:

Edgecliff Electrical Services & Air
📞 Phone: 0483 939 767
✉️ Email: info@edgecliffelectrical.com
📍 Unit 12/45-49 Cannon St, Manunda QLD 4870, Australia